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Maintenance Terms and Conditions

Thanks for choosing Birdhouse Digital to maintain your WordPress website. Please see the Terms and Conditions for our three available plans below.

Thanks for choosing Birdhouse Digital’s Basic Maintenance package. This is our most economic website care package, designed to keep your site up to date on a monthly basis. This package is suited to small sites which don’t need frequent content updates and do not have e-commerce facilities.

Plan: Basic Maintenance Plan
Package Cost:
$30 per month

SIGNUP HERE

Updates

Updates are run to the WordPress core, theme and plugins once per month only. The site will be visually checked after updates in order to ensure that it still appears and functions the same. This is a five minute check and small changes may be missed. Some updates to WordPress, the theme or the plugins may cause aspects of the site to cease functioning. If we identify an issue we will notify the client immediately and provide a quote for fixing the issue.
Updates can put the site into maintenance mode for a duration ranging from 5 seconds to a few minutes. The generic WordPress Maintenance screen will show while we are running updates (our ‘Management’ plan includes a custom Maintenance page). We time the updates based on your least visited times, and check live site views prior to beginning.

Birdhouse Digital is not liable for any changes to the website based on updates run through our Maintenance Program.

Security

We will run monthly security checks to ensure your site is running smoothly and interference free. If we detect a security issue we will take steps to identify the cause. We will dedicate 15 minutes to a fix, and if this does not address the issue we will notify you and advise of the next course of action, and the costs involved. Birdhouse Digital is not liable for any costs or inconvenience if the site is hacked or otherwise compromised.

Backups

We run monthly backups of your site and keep them offsite, so that they are always ready in the case your site becomes compromised.

Performance scans

We run monthly performance scans to keep an eye on how the site is loading for viewers. If the site speed significantly drops we will troubleshoot to identify the cause and will notify you immediately. Work undertaken to optimised the site will be charged at an hourly rate, as below.

Search Engine Error Monitoring

We monitor your site via Google Webmasters Console and will notify you of any issues re indexing or 404s as possible.

Reports

We will send via email a monthly report outlining work undertaken during the previous calendar month. Reports are sent on the 1st of every month.

Phone and Email Support

We offer phone and email support 5 days a week: 9:15 – 5pm Monday to Friday. Any non-urgent queries outside this time will be responded to within the next business day.

Updates and changes to site content

Updates and changes for our Maintenance clients are charged at a reduced rate of $80 per hour. Where possible we will prioritise work requested by Maintenance clients.

Urgent requests

Urgent requests will be accommodated wherever possible. If they are outside our standard support hours they will be charged at $120 per hour.

In the event of a website security breach

This maintenance contract covers the maintaining of the site on a monthly basis but does not cover a site fix in the event of a security breach.

Although we take all care to keep your websites secure and updated, this maintenance service only carries out monthly updates. We are also reliant on secure passwords and practises being used by all accessing the back-end of the website. At this point in time no website is invulnerable to security breaches, although our services will dramatically reduce the chance of these.
In the event of a security breach Birdhouse Digital will roll back the site to a previously saved version which we shall hold as an offsite backup. We will do this within 24 hours of becoming aware of the breach. We will then provide options as to what the Owner can do to fully secure their website.

Cost and Schedule

The owner shall pay $30 per month, per site for the Services (the “Maintenance Fee”).

Any additional work will be invoiced separately and on separately specified terms.

Refunds

No refunds are available for the Maintenance Fee.

Updating your credit card details

If you have signed up for your maintenance subscription via our website you can update your payment details here. Otherwise please email Abby to request any changes to your subscription.

Termination

The maintenance subscription can be terminated by the Owner with 30 days written (emailed) notice. Upon termination Birdhouse Digital will delete all backups of the website/s within 30 days.

Maintenance T&Cs updated 8/04/2019

Thanks for choosing Birdhouse Digital’s ‘Management’ Maintenance package. This website care package is designed to keep your membership or ecommerce site up to date on a monthly basis. This package is suited to medium sites which need the odd tweak or small content update.

Plan: Management Maintenance Plan
Package Cost:
$55 per month

SIGNUP HERE

Updates

Updates are run to the WordPress core, theme and plugins once per fortnight. The site will be visually checked after updates in order to ensure that it still appears and functions the same. This is a five minute check and small changes may be missed. Some updates to WordPress, the theme or the plugins may cause aspects of the site to cease functioning. If we identify an issue we will spend up to 15 minutes fixing the issue, and will notify the client if more time is necessary.

Updates can put the site into maintenance mode for a duration ranging from 5 seconds to a few minutes.  This plan replaces the generic WordPress Maintenance screen with a custom Maintenance page.

We time the updates based on your least visited times, and check live site views prior to beginning.

WordPress, theme and plugin updates can occasionally change aspects of your site’s appearance. Birdhouse Digital is not liable for any changes to the website based on updates run through our Maintenance Program.

Security

We will run weekly security checks to ensure your site is running smoothly and interference free. If we detect a security issue we will take steps to identify the cause. We will dedicate 15 minutes to a fix, and if this does not address the issue we will notify you and advise of the next course of action, and the costs involved. Birdhouse Digital is not liable for any costs or inconvenience if the site is hacked or otherwise compromised.

Backups

We run weekly backups of your site and daily backups of your database, and keep them offsite, so that they are always ready in the case your site becomes compromised.

Performance scans

We run monthly performance scans to keep an eye on how the site is loading for viewers. If the site speed significantly drops we will troubleshoot to identify the cause and will notify you immediately. We will undertake up to 15minutes work to fix the issues.  Additional work undertaken to optimised the site will be charged at an hourly rate, as below.

Uptime Monitoring

We monitor your site’s uptime and will react as soon as possible if the site is down. We will investigate the cause for the site going down and will fix anything that takes up to 15minutes. Bigger fixes will be discussed with you and quoted on an individual basis.

Search Engine Error Monitoring

We monitor your site via Google Webmasters Console and will notify you of any issues re indexing or 404s as possible. Up to 15 minutes will be spent fixing any issues or concerns arising from Google Webmaster reports.

Reports

We will send via email a monthly report outlining work undertaken during the previous calendar month. Reports are sent on the 1st of every month.

Phone and Email Support

We offer phone and email support 5 days a week: 9:15 – 5pm Monday to Friday. Any non-urgent queries outside this time will be responded to within the next business day.

Updates and changes to site content

Updates and changes that require over 15 mintues are charged at a rate of $80 per hour. Where possible we will prioritise work requested by Maintenance clients.

Urgent requests

Urgent requests will be accommodated wherever possible. If they are outside our standard support hours they will be charged at $120 per hour.

In the event of a website security breach

This maintenance contract covers the maintaining of the site on a monthly basis but does not cover a site fix in the event of a security breach.

Although we take all care to keep your websites secure and updated, this maintenance service only carries out monthly updates. We are also reliant on secure passwords and practices being used by all accessing the back-end of the website. At this point in time no website is invulnerable to security breaches, although our services will dramatically reduce the chance of these.
In the event of a security breach Birdhouse Digital will roll back the site to a previously saved version which we shall hold as an offsite backup. We will do this within 24 hours of becoming aware of the breach. We will then provide options as to what the Owner can do to fully secure their website.

Cost and Schedule

The owner shall pay $55 per month, per site for the Services (the “Maintenance Fee”).

Any additional work will be invoiced separately and on separately specified terms.

Refunds

No refunds are available for the Maintenance Fee.

Updating your credit card details

If you have signed up for your maintenance subscription via our website you can update your payment details here. Otherwise please email Abby to request any changes to your subscription.

Termination

The maintenance subscription can be terminated by the Owner with 30 days written (emailed) notice. Upon termination Birdhouse Digital will delete all backups of the website/s within 30 days.

Maintenance T&Cs updated 8/04/2019

Thanks for choosing Birdhouse Digital’s Growth Maintenance package. This is our most comprehensive website care package, designed to keep your site up to date and functioning efficiently. This package is suited to medium sized sites.

Plan: Growth Maintenance Plan
Package Cost:
$110 per month

SIGNUP HERE

Updates

Updates are run to the WordPress core, theme and plugins weekly. The site will be visually checked after updates in order to ensure that it still appears and functions the same. This is a ten minute check and small changes may be missed. Some updates to WordPress, the theme or the plugins may cause aspects of the site to cease functioning. If we identify an issue we will notify the client immediately and provide a quote for fixing the issue.

Updates can put the site into maintenance mode for a duration ranging from 5 seconds to a few minutes.  This plan replaces the generic WordPress Maintenance screen with a custom Maintenance page.

We time the updates based on your least visited times, and check live site views prior to beginning.

WordPress, theme and plugin updates can occasionally change aspects of your site’s appearance. Birdhouse Digital is not liable for any changes to the website based on updates run through our Maintenance Program.

Security

We will run daily security checks to ensure your site is running smoothly and interference free. If we detect a security issue we will take steps to identify the cause. We will dedicate up to 1 hour to a fix, and if this does not address the issue we will notify you and advise of the next course of action, and the costs involved. Birdhouse Digital is not liable for any costs or inconvenience if the site is hacked or otherwise compromised.

Backups

We run daily backups of your site and keep them offsite, so that they are always ready in the case your site becomes compromised.

Performance scans

We run weekly performance scans to keep an eye on how the site is loading for viewers. If the site speed significantly drops we will troubleshoot to identify the cause and will notify you immediately. We will do any small jobs necessary to keep the site well optimised. Any additional work undertaken to optimised the site will be charged at an hourly rate, as below.

Search Engine Error Monitoring

We monitor your site via Google Webmasters Console and will spend up to 1 hour addressing any issues re indexing or 404s.

Reports

We will send via email a monthly report outlining work undertaken during the previous calendar month. Reports are sent on the 1st of every month.

Phone and Email Support

We offer phone and email support 6 days a week: 9:15 – 5pm Monday to Saturday. Any non-urgent queries outside this time will be responded to within the next business day.

Updates and changes to site content

Updates and changes for our Maintenance clients are charged at a reduced rate of $80 per hour.  We will prioritise work requested by Growth Maintenance clients.

Urgent requests

Urgent requests will be accommodated wherever possible and for Growth Maintenance plan clients will be charged at our standard rate of $80 per hour (as opposed to clients not on this plan, who are charged at $120 per hour for urgent work).

In the event of a website security breach

This maintenance contract covers the maintaining of the site on a monthly basis but does not cover a site fix in the event of a security breach.

Although we take all care to keep your websites secure and updated, this maintenance service only carries out monthly updates. We are also reliant on secure passwords and practises being used by all accessing the back-end of the website. At this point in time no website is invulnerable to security breaches, although our services will dramatically reduce the chance of these.
In the event of a security breach Birdhouse Digital will roll back the site to a previously saved version which we shall hold as an offsite backup. We will do this within 12 hours of becoming aware of the breach. We will then provide options as to what the Owner can do to fully secure their website.

Cost and Schedule

The owner shall pay $110 per month, per site for the Services (the “Maintenance Fee”).

Any additional work will be invoiced separately and on separately specified terms.

Refunds

No refunds are available for the Maintenance Fee.

Updating your credit card details

If you have signed up for your maintenance subscription via our website you can update your payment details here. Otherwise please email Abby to request any changes to your subscription.

Termination

The maintenance subscription can be terminated by the Owner with 30 days written (emailed) notice. Upon termination Birdhouse Digital will delete all backups of the website/s within 30 days.

Maintenance T&Cs updated 8/04/2019

If you would like to discuss any of the above please get directly in touch with Abby at [email protected] or on 0408 340 539.

You can compare our website care plans here.

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